Refunds and cancellations, plainly
We want you to feel the review was worth it. If it wasn't, this page says exactly how to get your money back and how to cancel a plan — no fine print, no runaround. Payments are handled by Paddle, our merchant of record.
One-time full review — 7-day refund
If you're not happy with a full review, email us within 7 days of purchase and we'll refund it in full — no questions asked.
Your free scan stays free either way, so you never pay to find out whether the tool is useful for your document.
Subscriptions — cancel any time
School-year tracking and the family plan renew once a year. You can cancel any time from Settings or by emailing us; cancellation stops the next renewal, and your access continues until the end of the period you already paid for.
Renewal terms are shown before you buy, and we email a receipt for every charge.
How to request a refund or cancel
Email support@iepamigo.com from your account address with "refund" or "cancel" in the subject, or use the controls in Settings. We reply within two business days.
Refunds go back to your original payment method through Paddle. Depending on your bank, it can take a few business days to appear on your statement.
Who processes the payment
Paddle is our merchant of record: your receipt shows Paddle, and refunds are processed through them. This page states our policy; Paddle carries it out on our instruction.